Terms of service

Terms and Conditions

 

Welcome to Retifocus Eyewear ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our website https://retifocus.com (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms.

1. About Us

  • Business/Legal Name: RetiFocus Eyewear
  • Registered Address: 4th floor , 400-A, Ajit singh house , Yusuf sarai commercial complex, south Delhi delhi-110016
  • GSTIN: 07DESPP3457R1ZB
  • Contact Email: support@retifocus.com
  • Contact Phone: 8178466508

2. Eligibility

You must be at least 18 years old, or purchasing under the supervision of a parent/guardian, to place an order on the Site. By using the Site, you represent that you have the legal capacity to enter into a binding contract.

3. Products and Pricing

  • All product descriptions, images, and prices are as accurate as possible, but we do not warrant that they are error-free.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST [choose one].
  • We reserve the right to change prices, discontinue products, or limit order quantities at any time without prior notice.
  • In case of a pricing error, we reserve the right to cancel the order and issue a full refund.

4. Orders and Acceptance

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order for reasons including but not limited to product unavailability, errors in pricing/description, or suspected fraudulent activity.
  • You will receive an order confirmation email once your order is placed; this does not guarantee acceptance of the order.

5. Payments

  • We accept payments via [UPI / credit-debit cards / net banking / wallets / COD, etc.].
  • All payments are processed through secure third-party payment gateways. We do not store your card or banking details.
  • For Cash on Delivery (COD) orders [if applicable], additional verification may be required.

6. Shipping and Delivery

  • We ship to addresses within India [and internationally, if applicable].
  • Estimated delivery timelines are [5-7 business days] depending on your location, and are indicative, not guaranteed.
  • Risk of loss and title for products pass to you upon delivery to the shipping carrier or your specified address.
  • Shipping charges, if any, will be displayed at checkout.

7. Cancellations, Returns, and Refunds

(Required to be clearly stated under the Consumer Protection (E-Commerce) Rules, 2020)

  • Cancellation: Orders can be cancelled within [24 hours] of placing the order, provided they have not been shipped.
  • Returns: Products can be returned within [7 days] of delivery if [unused, in original packaging, defective, etc.]. Certain categories (e.g., innerwear, perishables, personalized items) may be non-returnable — list exclusions here.
  • Refunds: Approved refunds will be processed within [4-7 business days] to the original payment method.
  • Damaged/Defective Items: Please contact us within [1 day] of delivery with photos/video of the damaged product for a replacement or refund.

8. Grievance Redressal (Mandatory under Indian IT Rules)

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are:

  • Name: [Grievance Officer Name]
  • Designation: [Designation]
  • Email: [Grievance email]
  • Contact Number: [Phone]
  • Address: [Registered address]

We will acknowledge complaints within 48 hours and resolve them within one month from the date of receipt, as required by law.

9. Intellectual Property

All content on the Site — including logos, text, graphics, and images — is the property of [Business Name] and is protected under Indian copyright and trademark law. You may not reproduce or use this content without our written permission.

10. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose.
  • Attempt to interfere with the Site's security or functionality.
  • Post or transmit any harmful, defamatory, or infringing content.

11. Limitation of Liability

To the maximum extent permitted by law, [Business Name] shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, beyond the value of the order in question.

12. Privacy

Your use of the Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

14. Grievance under Consumer Protection Act, 2019

If you are unable to resolve an issue with us directly, you may approach the National Consumer Helpline (1915) or file a complaint on the e-Daakhil portal (edaakhil.nic.in).

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

For any questions about these Terms, please contact us at:

  • Email: support@retifocus.com
  • Phone: 8178466508
  • Address: 4th floor , 400-A, Ajit singh house , Yusuf sarai commercial complex, south Delhi delhi-110016

Disclaimer: This template is provided for informational purposes and is not a substitute for legal advice. Please have it reviewed by a qualified lawyer before publishing, especially the clauses on liability, returns, and jurisdiction, to ensure they fit your specific business and comply with the latest regulations.